Exam MB2-700: Microsoft Dynamics CRM 2013 Applications

Exam MB2-700| Microsoft Dynamics CRM

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Microsoft Dynamics™ Customer Relationship Management (CRM) is a business solution to help develop leads, nurture contacts, track your sales, and keep your customers happy.

At its core, Microsoft Dynamics CRM involves three basic steps:

  1. Finding and developing customer relationships.
  2. Cultivating these relationships to enhance profitability.
  3. Maintaining complete satisfaction of all customers.

Microsoft Dynamics CRM encompasses all of the best practices of CRM, with the flexibility, familiarity, and functionality you would expect from Microsoft. It’s a solution that helps organizations in all industries to build more productive relationships with current customers and forge relationships with new ones. Microsoft Dynamics™ CRM gives every customer-facing employee the information they need to truly impress customers.

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